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Turn on location access and make sure you are actually at the site (default radius 200 m). Check-in is not possible without a GPS signal; for shifts set to "dispatcher only", the dispatcher can check you in instead via QR scan.

Shifts only become visible once they are published or assigned. Also check that the correct company is selected at the top if you work for more than one.

When a trial ends or a cancelled subscription runs out, your account automatically switches to the free plan: you keep working as normal, but with 1 owner, up to 5 active employees and 30 days of history. Your data stays fully intact, including older records, and becomes visible again immediately after an upgrade. Only while a payment is overdue can you view everything but not make changes, until the owner updates the payment method in the billing area.

Every plan has a fixed number of seats per role. Suspend an inactive person (this frees up a seat immediately without losing their history), ask us for additional seats, or switch plans.

Usually under 15 minutes: create your company, invite your team by email, add your sites. Our team is happy to guide you through onboarding if you’d like.

At the end of the month, you close the payroll run and export the approved hours, including all bonuses, as an Excel or CSV file for your tax advisor.

Yes. All data is stored and processed exclusively on servers in Germany, including a data processing agreement (DPA) for every customer.

No. The system checks for double-booking before every assignment and automatically blocks overlaps, as well as assignments during approved leave.

The partner manager proposes new employees along with documents; you review the proposal and accept or decline it. Partner staff are never assigned to shifts directly by the partner manager, but are requested through your dispatchers.

Holiday bonuses require your company’s federal state to be set, since public holidays vary by state in Germany. Add it under your company settings.

You can request a full data export at any time. After the contract ends, all data is deleted in compliance with data protection law, unless statutory retention obligations require otherwise.

Suspending immediately frees up a seat in your plan but keeps the history (hours, attendance, documents) for payroll and records. Deleting removes the person permanently, including their history.